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    Frequently asked questions

    My order hasn't arrived yet. Where is it?

    We are urgently checking the latest logistics status of this parcel for you. Based on our past experience, tracking information updates may sometimes be delayed, so please try not to worry too much.

    Do you deliver on public holidays?

    We apologize for the inconvenience caused. Regarding delivery during holidays, regular weekends are generally unaffected, but deliveries on other holidays will need to be assessed based on the specific circumstances at that time.

    Is next-day delivery available on all orders?

    Hello! The delivery time entirely depends on the address you provided. Different addresses will have varying delivery timelines.

    Do I need to be there to sign for delivery?

    Hello! When you receive the package, please check that the products inside are what you ordered. After confirming and signing for it, you can then log in to the website to confirm receipt.

    DIRK-CASSIE

    Room 1801, Tower A Private Enterprise Development Building Xiaoshan District Hangzhou City, Zhejiang Province

    Monday -Saturday 09:00 - 18:00

    IG:  DIRKSUPPLY CASSIE

    DIRK-KELLY

    Room 1801, Tower A Private Enterprise Development Building Xiaoshan District Hangzhou City, Zhejiang Province

    Monday -Saturday 09:00 - 18:00

    IG:  DIRKKELLY 2002

    DIRK-CHIRA

    Room 1801, Tower A Private Enterprise Development Building Xiaoshan District Hangzhou City, Zhejiang Province

    Monday -Saturday 09:00 - 18:00

    IG:  DIRKSUPPLY CHIRA